OUR CURRENT TURNAROUND TIME FOR DTF TRANSFER ORDERS IS 3-6 BUSINESS DAYS. WE DO OFFER RUSH SHIPPING FOR AN EXTRA FEE. PLEASE BE ADVISED WE CAN NOT ADD ON TO ORDERS. Please allow 1-2 weeks for completed tees or hoodies.



Route+ Shipping Insurance

Route+ package protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route+ will cover.  

Note: Route+ refunds the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.

Lost Items Policies

Stolen Items Policies

Damaged Items Policies

General Policies

File a Claim

FAQ's

How much does Route+ Cost? 
$0.98 USD for carts below $100, and 1.5% - 5% for carts greater than $100

How do I file a claim to get a replacement or a refund? 
Route+ refunds the cost of the item(s) alone.  Shipping costs, taxes, and the Route premium are not included.  We also do not pay custom/duty fees.

How can I track my deliveries in Route+? 
You can view your deliveries in Route to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page.  You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.

Why do I need Route+? 
Route+ offers you "peace of mind" package protection for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1.5% - 5% for carts greater than $100). With Route+ you don't have to worry about what to do if your order is lost, stolen, or broken. Simply file a claim, and we will refund or reorder your item(s).